Frequently Asked Questions

Choosing the right ABA software starts with understanding what your team actually needs day-to-day. The best platforms combine clinical, operational, and financial tools in one place so your staff isn’t spending extra time managing multiple systems.

Key features to look for include:

• Scheduling and session management that reduces cancellations and gaps
• Data collection and reporting that supports clinical decision-making
• Insurance billing and claims tracking to improve cash flow
• Staff management tools for time tracking and payroll support
• Compliance features to help you stay audit-ready
• Simple, intuitive workflows that support better client care

Office Puzzle is designed specifically for ABA practices that want powerful functionality without the complexity or cost associated with bundled products or enterprise-level systems.

While many platforms require extensive training or multiple add-ons, Office Puzzle focuses on:

• Efficient onboarding and ease of use for clinicians, admin staff, and leadership
• Seamless workflows across scheduling, billing, data collection, and documentation.
• Responsive support from real people when you need it
• Every feature included in one robust platform for one simple price

Yes. Office Puzzle is built to support the financial and regulatory needs of ABA practices.

It helps teams:

• Manage insurance billing workflows, including claim tracking and status visibility
• Maintain accurate documentation to support payer requirements
• Stay organized and audit-ready with centralized records and reporting

By connecting billing, scheduling, and clinical data in one system, Office Puzzle reduces errors and helps ensure your practice is operating in compliance with industry standards.

Office Puzzle is designed to grow alongside your practice. Whether you’re adding new clients, hiring more staff, or expanding to multiple locations, the platform supports:

• Larger client and staff volumes without added complexity
• Multi-location operations with centralized oversight
• Consistent workflows across teams and roles
• Reporting tools that give leadership clear visibility into performance

Plus, the platform grows with you without penalizing your success. We have one simple, transparent price per user and include all features, whether you are a start up, scaling, or an established practice.

Yes. Ease of use is a core focus of Office Puzzle and something ABA practices bring up in reviews often.

The platform is designed to:

• Support fast onboarding and training
• Feel intuitive for BCBAs, RBTs, and administrative staff
• Reduce time spent on documentation and admin tasks
• Minimize errors with clear, guided workflows

A system is only valuable if your team actually uses it. Office Puzzle helps ensure a smoother transition and faster adoption so your staff can focus on client care—not learning complicated software.

The right ABA software should make it easier for clinicians to deliver high quality care. Strong clinical platforms support both real-time session work and ongoing treatment planning.

>Key features to look for include:

• Real-time data collection during sessions
• Customizable programs and targets aligned with treatment plans
• Progress tracking and visual reports for clinical decision-making
• Session notes and documentation tools that reduce end-of-day workload
• Secure, HIPAA-compliant data storage

Office Puzzle is designed to support the full clinical workflow—from session data collection to progress monitoring—so BCBAs and RBTs can focus more on clients and less on paperwork.

Accurate, real-time data collection is critical for effective ABA therapy. Office Puzzle provides tools that allow RBTs and BCBAs to record data as sessions happen, without interrupting client engagement.

Clinicians can:

• Track skill acquisition and behavior data in real time
• Use intuitive interfaces that minimize clicks and distractions
• Access programs and targets quickly during sessions
• Ensure data is automatically stored and organized for later review

By simplifying in-session data entry, Office Puzzle helps improve both data accuracy and clinical efficiency.

Yes. Office Puzzle provides built-in tools to help BCBAs quickly turn raw session data into meaningful insights.

The platform supports:

• Automated data aggregation across sessions and clients
• Clear visual reports and graphs to identify trends
• Program-level performance tracking
• Easy access to historical data for supervision and treatment adjustments

This allows BCBAs to spend less time compiling data and more time making informed clinical decisions that improve client outcomes.

Office Puzzle is built with simple, intuitive workflows that support in-the-moment use for RBTs who need to stay focused on their clients.

RBTs benefit from:

• A clean, easy-to-navigate interface
• Quick access to assigned programs and session tasks
• Streamlined data entry that doesn’t disrupt therapy
• Reduced need for duplicate documentation after sessions

By minimizing friction during sessions, Office Puzzle helps RBTs stay engaged with clients while still capturing accurate, complete data.

Office Puzzle is built to function as a powerful ABA scheduling software, helping agencies manage complex schedules with greater accuracy and less manual work.

With Office Puzzle, your team can:

• Create and manage staff and client schedules in one centralized system
• Reduce gaps, overlaps, and missed sessions with clear scheduling visibility
• Quickly adjust schedules when cancellations or changes occur
• Align staff availability with client needs more efficiently

By simplifying scheduling workflows, Office Puzzle helps reduce administrative burden while improving service delivery and staff utilization.

Yes. Office Puzzle is a comprehensive ABA practice management and ABA agency operations software, bringing together the core systems needed to run your organization day-to-day.

Instead of relying on multiple disconnected tools, Office Puzzle allows you to manage:

• Scheduling and session coordination
• Staff and client information
• Billing and operational workflows
• Reporting and performance tracking

Managing staff is one of the most complex parts of running an ABA agency. Office Puzzle helps streamline this process by combining staff management tools with functionality similar to ABA payroll software.

The platform supports:

• Staff profiles and credential tracking to ensure compliance and up-to-date certifications
• Visibility into staff availability and assignments
• Time tracking data that can support payroll processes and reporting
• Better coordination between scheduling and staffing decisions

By connecting these workflows, Office Puzzle reduces administrative overhead and helps ensure your team is both compliant and efficiently managed.

Keeping client information organized and accessible is essential for both operations and compliance. Office Puzzle functions as an intuitive ABA client management software, helping agencies maintain accurate, centralized records.

With Office Puzzle, you can:

• Store and manage client profiles, history, and key documentation
• Keep records aligned with scheduling, billing, and clinical data
• Ensure information is easy to access for authorized staff
• Maintain a more organized, audit-ready system

This level of organization reduces errors, improves team coordination, and helps your agency operate more smoothly as it grows.

Yes. Office Puzzle includes fully integrated ABA billing software and ABA claims management tools as part of every account. There’s no separate billing module or add-on required.

With Office Puzzle, your team can:

• Manage claims submission and tracking in one system
• Monitor claim statuses and quickly identify issues
• Keep billing aligned with scheduling and session data
• Reduce the need for duplicate data entry across systems

By connecting billing directly to your operational workflows, Office Puzzle helps streamline your revenue cycle and improve overall efficiency.

Billing errors and claim denials are often caused by disconnected systems or incomplete documentation. Office Puzzle reduces these risks by bringing everything into a single, unified platform.

The system helps your team:

• Ensure accurate data flows from scheduling to billing
• Minimize manual entry errors that lead to rejected claims
• Track claims and address issues proactively
• Maintain consistent, organized documentation to support submissions

By improving data accuracy and visibility, Office Puzzle helps agencies reduce denials and remain compliant.

Office Puzzle is designed to function as both ABA compliance software and EVV software for ABA, helping agencies meet regulatory and payer requirements without relying on additional tools.

The platform supports:

• BAA to ensure HIPAA compliance
• Electronic Visit Verification (EVV) to confirm service delivery
• Organized documentation to support audits and payer requirements
• Secure data handling as a HIPAA-compliant ABA software solution
• Centralized records that align clinical, scheduling, and billing data

This built-in approach helps ensure your agency stays compliant while reducing administrative complexity.

No. Office Puzzle is designed as an all-in-one platform, so you don’t need to purchase or manage separate systems for billing or compliance.

Every account includes:

• Integrated billing and claims management tools
• Built-in compliance and documentation support
• Financial workflow visibility tied directly to operations

• Improve data consistency across your organization
• Simplify training and day-to-day workflows

This unified approach allows your team to manage financial operations more efficiently—without the complexity of piecing together multiple tools.

Office Puzzle uses a simple, transparent pricing model: $19.99 per user, per month. There are:

• No hidden fees
• No tiered feature levels
• No add-ons required

Every user gets full access to all features–clinical, operational, and billing—from day one. This means you can manage your entire ABA practice in one system without worrying about upgrading plans or unlocking functionality later.

A user is any individual staff member who needs access to the system, such as a BCBA, RBT, administrator, or billing team member.

Each user can:

• Work with unlimited clients
• Create and manage unlimited sessions
• Access and store unlimited documents

When you pay by user, you’re only paying for your team, not for how much you use the system.

It’s true. Everything is included in the base price

Unlike many ABA platforms, Office Puzzle does not charge extra for:

• Billing or claims management tools
• Clinical data collection features
• Scheduling and operations functionality
• Reporting or compliance support

Our goal is to give your team full capability without forcing you into additional purchases later.

At Office Puzzle, you’re never billed upfront.

• You aren’t charged until after your first month of use is complete.
• And your billing cycle is prorated, beginning on the day you start using the platform.

You’ll get started with a 30-day risk-free trial. Toward the end of your trial, you will receive an invitation to continue with the platform. At that time, you can provide your billing information and your first bill will arrive 30 days after your account confirmation.

Our free 30-day trial allows you to explore the full platform with access to every feature, so your team can see how everything works together in real time. You’ll have access to dedicated onboarding support and resources to help you get the most out of your trial.

No. You can start your 30-day trial without a credit card.

This removes the pressure of being automatically charged and allows you to evaluate whether Office Puzzle is the right fit for your practice on your own terms.

No. Our ABA software platform comes without contracts or long-term commitments.

You can:

• Cancel at any time
• Adjust the number of users as your team changes

This flexibility means you’re never locked into something that no longer fits your needs.

There isn’t one.

Office Puzzle was intentionally built with these core components in mind:

• Simple pricing
• Ease of learning and use
• Accessible for growing ABA practices

Instead of charging for every feature or scaling costs based on usage, Office Puzzle focuses on a flat, predictable per-user model. That means you can grow your client base, expand services, and use the platform fully, without unexpected cost increases.

You also get support from real people experienced in ABA workflows, so you’re not left figuring things out on your own.